We accept payment via Paypal or certified money order.

​Paypal payments: are processed directly through our online shopping cart. Please follow the instructions as outlined during the checkout procedure.

​Money orders: will be accepted from recognized financial institutions. Requirements for this form of payment:

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• Money order should be made out to "Heavenly Lox"​
• Please place your order # in memo/comments field​
• Money order must be sent by a carrier that provides a tracking number​
• Money orders must be mailed within 72hrs of placing the order
• Orders will be processed after receipt of payment
• After mailing the money order please advise us by sending an email to: orders@heavenlylox.com. Indicating your order number, the    date the money order was mailed and the tracking number.

Mailing address:
Heavenly Lox
Suite 412, 7184 - 120th st
Surrey, BC, V3W 0M6
Canada

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RETURNS
For hygienic purposes, we do not accept returns or exchanges on our units. In doing so, we can guarantee our clients will always receive brand new units delivered direct to you. Our priority is to ensure the health and safety of our clients haircare. We would like to provide you with the necessary tools in order for you to make a confident purchase with us:

• Always review the description of the unit, all pertinent information will be listed.
• Review our information pages regarding: hair colour, lace colour, lace type, hair density, cap design/size, head measurement, and hair type
• For custom orders we cannot be held responsible for incorrect measurements submitted by the customer, or variance in colour due to computer monitor settings.
• Should you have any questions, please contact us. We are more than happy to assist you with your inquiries.

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ORDERS
All stock inventory will be shipped from warehouse within 5-7 business days. For questions regarding your order please email: orders@heavenlylox.com

ORDER CANCELLATIONS
Orders may be canceled within 24hrs provided the order has not already been shipped. To cancel your order please send an email to cancel@heavenlylox.com, indicating your name and order number. Order cancellations will incur a $25 processing fee.

​PRIVACY
We respect our customers privacy. All information collected on this site will remain strictly confidential. Your information will never be sold or disclosed to third parties, or reused without your permission.

​SHIPPING
PLEASE NOTE: We will ONLY ship to the address you indicate as your shipping address in PAYPAL. Please ensure you input the appropriate address in Paypal.

​All orders will be shipped via Canada Post.

​CANADA: A flat rate of $15 applies to all orders under $200 within Canada. Orders totaling $200 or more will be shipped free of charge via Canada post "expedited" delivery. Use code: freeship

​UNITED STATES: Orders to the USA will be shipped at a flat rate of $20 via Xpresspost USA or Expedited parcel USA. Delivery is expected within in 3-5 business days, this does not include processing time.

​INTERNATIONAL: IMPORTANT UPDATE-  Due to signiifcant delays in order delivery through Government postal services, orders to most international destinations will be shipped using UPS until further notice, rates have been adjusted to reflect.

​TERMS & CONDITIONS ​

• a signature will be required to receive all lace wig shipments.
• Heavenly Lox cannot be held responsible for restricted or prohibited items seized by customs
• Buyers are responsible for any duties, tarif, and/or taxes charges by their customs government department.
• Heavenly lox cannot be held responsible for postal delays which may be caused by a number of factors such as (but not limited to): Union actions, weather, holidays, and weekends.​